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Outsource Authority, Ltd. understands that getting your items quickly is important to you, so we make every effort to process your order quickly. Please review our shipping policies below. However, if expedited shipping or special arrangements are necessary, please contact customer service by phone (843.767.4883) or by E-Mail (info@grappleranchor.com). We will be happy to assist you.

Promotional shipping (i.e. flat-rate shipping) is only applied to orders shipped within the continental United States (does not apply to HI or AK).

Continental United States and Canada

Outsource Authority, Ltd. typically uses Federal Express Ground service and UPS Ground service on all shipments within the continental United States and Canada unless otherwise noted by the customer. Please allow 1-3 days for processing, and an additional 1-4 business days for your order to arrive based on your location and which product(s) you choose.

You will be given a tracking number for your shipment via email when your order has been processed.

Alaska and Hawaii

All shipments to Alaska or Hawaii must be shipped 2nd Day Air or Overnight (no ground service available), and may incur an additional shipping charge based on weight or insured value of the package. If this should occur, we will contact you with the new shipping charge before processing your order.

You will be given a tracking number for your shipment via email when your order has been processed.

If you are not 100% happy with your purchase from Grappler, you can return the product(s) for a Store Credit within 30 days of purchase. For products purchased directly from our authorized dealers, their return policy applies to your purchase. Please contact them directly for information regarding their return policy.

The following is the Outsource Authority, Ltd. return policy for all purchases made through our website:

You can return your product(s) up to 30 days from the original purchase date. All merchandise must be unused / unworn, and returned in the original packaging and must include a copy of original receipt of the purchase.

No refunds will be given on merchandise returned after 30 days of the original purchase date.

Please contact Outsource Authority, Ltd. customer service team at (843) 767-4883 to set up your return.

To avoid problems, you must include a copy of your original receipt with the merchandise so we can process your return. Please note our return policy only applies to products purchased directly from Outsource Authority, Ltd. via phone, showroom, or website.

The Grappler is made of high quality aluminum, capable of bending repeatedly without breakage. We are so confident in our anchors that we guarantee our product against breakage for 1 year. If you ever break a tine on your anchor, ship it back and we’ll replace it, free of charge.

You can contact us any time at:

Email: info@grappleranchor.com
Phone: 843.767.4883
Fax: 864.751.2828

At the Grappler, we do one thing, and we do it really well — We make quality crafted anchors. If you want to join a rapidly growing team of, well, anchor enthusiasts, send us a message (preferably not in a bottle): info@grappleranchor.com

Many brands in the marine industry offer products that present potential dangers to the environment and people.

The Grappler Anchor breaks the mold of typical marine products in our commitment to conservation and safety.

The nature of our anchor is inherently meant to protect our waters — Reefs can be greatly damaged when boaters drop their anchors above them, but we've specifically designed The Grappler Anchor's tines to be protective of our reefs. Other elements, such as oyster beds, risk harm from less forgiving anchors, and it is our pledge to protect those parts of our environment.

Many other products in the industry also contain toxic lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. That's why we've prohibited the use of lead in any of our products.

Thank you for learning about the pledge we've taken to protect our waters and our customers.

ALL PURCHASES FROM THIS WEBSITE ARE SUBJECT TO THE TERMS AND CONDITIONS SET FORTH HEREIN. PLEASE READ THIS SECTION FULLY BEFORE MAKING ANY PURCHASE ON THIS WEBSITE. BY MAKING A PURCHASE FROM THIS WEBSITE, YOU AGREE THAT YOU HAVE READ THE TERMS AND CONDITIONS AND AGREE TO BE BOUND THEREBY.

BOATING AND THE USE OF ANCHORS IS AN INHERENTLY DANGEROUS ACTIVITY. PURCHASER ASSUMES THE RISK OF ANY DAMAGES THAT MAY OCCUR TO PERSONS OR PROPERTY THROUGH THE USE OF ANY GRAPPLER ANCHOR.

1. Terms of Use. Grappler Anchors are intended for in-shore or near-shore use of anchoring boats only. Each size of Grappler Anchor is only meant for use with a specific length of boat. Specifications are found on the website. No Grappler Anchor is meant for use on any boat over forty (40) feet in length. Outsource Authority, Ltd. (OA) shall not be responsible for damage done to or by any anchor or boat through the incorrect, negligent, or careless use of an anchor or its accessories.
2. Limited Warranty. All Grappler Anchors come with a one (1) year limited warranty. If any anchor tine should break off, or become damaged beyond usage, outside of normal wear and tear, OA shall replace the entire anchor. Purchaser is responsible for shipping costs from OA’s warehouse to Purchaser. OA shall have the final decision as to what is "normal wear and tear", and shall have the right to deny any replacement that it deems was necessitated by normal wear and tear or abnormal usage of the anchor.
3. Disclaimer of All Other Warranties. OA HEREBY DISCLAIMS AND EXCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY FOR FITNESS FOR A PARTICULAR PURPOSE. EXCEPT FOR THE LIMITED WARRANTY CONTAINED ABOVE, OA DISCLAIMS ANY AND ALL OTHER WARRANTIES THAT COULD BE APPLIED TO "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMISSION IMPROVEMENTS ACT. THESE EXCLUSIONS OF IMPLIED WARRANTIED DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
4. Limitations of Liability. Purchaser hereby agrees that OA shall not be held liable for any damage caused by any use of a Grappler Anchor by Purchaser, or any third party under Purchaser's supervision or control. Purchaser acknowledges that boating and the use of anchors is inherently dangerous, and agrees to hold harmless and not sue OA for any damages that may be caused to persons or property by the use of a Grappler Anchor.
5. Revisions of These Terms and Conditions. OA may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this website from time to time to review the then current Terms and Conditions because they are binding on you.
6. Choice of Law. These Terms and Conditions shall be governed in all respects by the laws of the State of Texas, without regard to any provisions thereof relating to conflicts of laws among different jurisdictions. Any and all disputes relating to this agreement shall be brought in state court located in Collin County, Texas.

Last updated: February 2016

Thank you for accessing the Grappler Anchor Website ("Site") operated by Outsource Authority, Ltd. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information.

By visiting the Site directly or through another site, you accept the practices described in this Policy.

This privacy policy applies to the Site. This privacy policy does not necessarily apply to any offline collection of your personal information. Please see below for details.

We are not responsible for the content or privacy practices on any web site not operated by Outsource Authority, Ltd. to which the Site links or that links to the Site.

INFORMATION COLLECTION AND USE

1. Information Collection.

   We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

   • help make the Site easier for you to use by not having
   • to enter information more than once.
   • help you quickly find information, products, and services.
   • help us create content that is most relevant to you. alert you to new information, products, and services that we offer.
   1. Registration and Ordering. Before using certain parts of any Site or ordering products, you may complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
   2. Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for a contest or sweepstakes; to request us to notify you of new brands, new product styles, or product sizes; to sign up for email newsletters and special offers. Your participation in a contest or sweepstakes is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest and sweepstakes winners and to award prizes. We may post on the Site the names and cities of contest and sweepstakes winners. By entering a contest or sweepstakes, you may be opting in to receive our email newsletter and special offers and this will be disclosed in the official rules governing the contest or sweepstakes.
   3. Cookies and Other Technology. Like many sites, the Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
      1. Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THE SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."
      2. Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.
      3. As an example, Facebook collects certain information via cookies and web beacons to determine which web pages are visited or what products are purchased. Please note that any information collected by Facebook via cookies and web beacons is not linked to any customer's personal information collected by us.
   4. Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
   5. Age. We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
   6. Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
2. Information Use and Disclosure.
   1. Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites' content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site. In order to facilitate such use and the other use described in this Section 2, we may share your information with affiliates under Outsource Authority, Ltd. control.
   2. Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a contest or sweepstakes; to request us to notify you of new brands, new product styles, or product sizes; to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
   3. External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Outsource Authority, Ltd. control, except that:
      1. As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
      2. Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)
      3. We may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.
      4. We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.
      5. We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
      6. We may publicly disclose the name, city, and state of the contest and sweepstakes winners.

INFORMATION COLLECTION AND USE

The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

OPT OUT/CORRECTIONS

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by telephoning, or emailing your request to Outsource Authority, Ltd.’s Customer Service Team at 504.296.0501 or customersupport@grappleranchor.com

OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION

As you might expect from us, the majority of information that we collect is obtained through the Site, and this Privacy Policy applies only to that online collection of personal information. We also may collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. Another example involves faxes. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn't discuss or try to predict all of those methods or uses. As we mentioned, we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us at 843.767.4883.

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